Contact Trail Map GPS 💬
Have questions? Found a bug? Want to suggest a feature? We'd love to hear from you.
Send Us a Message
Fill out the form below and we'll get back to you within 24 hours. For urgent support issues, please email support directly.
Other Ways to Reach Us 📬
Email Support
For technical support, bug reports, and feature requests:
support@trailmapgps.com
Response time: Within 24 hours (usually faster)
Report a Bug
Found a bug? Help us fix it:
bugs@trailmapgps.com
Include your OS, device, and steps to reproduce
Feature Requests
Have an idea for a feature?
features@trailmapgps.com
Tell us what would make hiking better
🆘 Emergency Contact
For urgent issues affecting your safety:
emergency@trailmapgps.com
Available 24/7. We take safety seriously.
Support Information ℹ️
⏱️ Response Times
- General Support: Within 24 hours
- Bug Reports: Within 12 hours
- Emergency Issues: Within 2 hours
- Weekends: Next business day
📱 Priority Support (Pro Tier)
Pro subscribers receive priority email support with faster response times. Your emails go to a dedicated support queue and are handled before standard support requests. Premium support ensures critical issues are resolved quickly.
📚 FAQ & Knowledge Base
Check our knowledge base for answers to common questions before contacting support. Most issues have solutions documented. Contacting support is free, but using documentation is faster.
Quick Answers 🤔
GPS not working?
Ensure location permission is granted in app settings. GPS requires a clear view of the sky—dense forest or buildings can block signal. Wait 30 seconds for GPS lock. If GPS still doesn't work, restart the app.
Can't download maps?
Map downloads require a WiFi connection and at least the storage space specified. Delete cache to free space. Try downloading a smaller map region first. Contact support if issues persist.
How to cancel subscription?
Go to your app store account settings → Subscriptions → Trail Map GPS → Cancel Subscription. Cancellation is instant. Your access continues until the end of your billing period.
Lost my waypoints?
Waypoints are stored on your device. Reinstalling the app removes them. Always backup important waypoints or enable cloud sync if available. Contact support for recovery options.
Battery draining fast?
GPS uses significant battery. Close other apps, reduce screen brightness, disable unnecessary features. Disable location history. Bring a portable charger on long hikes. Battery life varies by phone model.
Maps not updating?
Map updates download automatically over WiFi. Go to Settings → Check for Updates to force a check. Old cached maps can be cleared to free space and allow new versions to download.
We're Here to Help 💬
Have questions about Trail Map GPS? Reach out using any method above. We respond quickly and would love to help.